Privacy Policy
What We Collect: We collect only the information you provide directly, such as name, email, phone number, and basic company or artistic background—whether via contact form, email, or contract.
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How We Use It: We use this information to respond to inquiries, propose services, manage projects, and share relevant updates. We never sell or share your data for marketing purposes.
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Data Security: We use secure platforms (e.g., Wix/Squarespace, email, Google Workspace) and follow industry-standard best practices to protect your data.
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Your Rights: You may request access, correction, or deletion of your personal data at any time. We will comply promptly unless we have a legal obligation to retain it (e.g., tax or contract records).
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Cookies & Tracking: Our site uses minimal cookies (e.g., analytics to understand site performance). You can opt out through your browser settings.
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Policy Updates: We may update this policy occasionally. The effective date will be noted. Continued site use implies acceptance of updates.
Refund Policy
Consultation & Discovery Calls: Free initial consultation; non-refundable thereafter.
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Project Deposits: A 50% deposit is required to hold any project start date. This deposit is non-refundable once the project kicks off.
Deliverables & Fees: Once work begins on approved deliverables (e.g., brand guide, website pages), fees are non-refundable. If you wish to cancel mid-project, you retain rights to completed work to date and are responsible for payment for completed phases.
Package or Retainer Services: Prepaid monthly services are non-refundable but may be paused or reallocated with 14 days’ notice, subject to availability.
Timeline Adjustments: If you request additional rounds, scope changes, or timeline extensions, we'll provide a revised quote. No refunds are issued for changes initiated by the client.
Land Acknowledgment
NorthStar Studios LA acknowledges that our work takes place on the ancestral, traditional, and unceded homelands of the Tongva, Tataviam, Serrano, Kizh, and Chumash Peoples. We honor their connection to these lands and uphold our commitment to building an inclusive creative community that respects and uplifts Indigenous histories and contemporary presence.